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Shipping & Returns

Shipping Policy

Shipping Destinations: We currently ship only within the United States.

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Shipping Times:

  • Our standard processing time is 7-10 business days.

  • Estimated shipping times vary based on location and shipping method selected during checkout.

  • Please note that custom or personalized orders may require additional processing time.

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Shipping Costs:

  • Shipping costs are calculated at checkout based on the weight of the order, destination, and selected shipping method.

  • Free shipping may be available for orders exceeding a certain amount (if applicable).

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Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

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Shipping Carriers:

  • We partner with reputable carriers to ensure reliable and timely deliveries.

Return & Exchange Policy

Eligibility:

  • To be eligible for a return or exchange, please contact us within 2 days of receiving your order.

  • Items must be unused, in their original condition, and in the original packaging.

 

Custom or Personalized Items:

  • Custom or personalized items are generally not eligible for returns or exchanges unless there is a defect or error on our part.

 

Return Process:

  1. Contact us at creationsbynicolexo@gmail.com to initiate the return process.

  2. Provide your order number and reason for the return.

  3. Upon approval, we will provide you with return instructions.

  4. Please securely package the items and ship them to the provided address.

 

Refunds/Exchanges:

  • Once your return is received and inspected, we will process your refund or exchange.

  • Refunds will be issued to the original payment method within 5 business days.

  • Exchanges will be processed, and the replacement item will be shipped promptly.

 

Return Shipping Costs:

  • Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

 

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 2 days, and we will arrange for a replacement or refund.

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